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Application Support Specialist

St. Louis, MO

This individual will be filling the gap between the application development team, IT management and the user community.

This will be a multifaceted role to include: application/technical support, business analysis, SQL data analysis & manipulation, adhoc report building and light project management.

Key Responsibilities
  • Works with senior IT roles regarding design, standard, and method

  • Exercises good judgment – makes decisions based on knowledge, priority, and value.

  • Copes well with aggressive schedules and timelines, with the ability to multi-task and meet deadlines.

  • Provides end user, and QA documentation as needed.

  • Will be supplied with studies and documentation related to proposed or existing systems showing feasibility.

  • Supports existing business processes, and may help define, design, deploy, and test information system solutions under direction from management, supervisor, and/or project lead.

  • Interacts professionally with the end users of systems/processes to gather requirements, administrate, and/or troubleshoot.

  • Under minimal direction, supports, troubleshoots, and tests software systems using software tools, utilities, languages, and standard methodologies approved by Management, Software Development, and the Quality Assurance team.

  • Provides support to assist end users of developed systems to utilize functions of the system.

  • Updates documentation for all developed systems as needed, so that they may be maintained and supported via the Quality Assurance document guidelines.

  • Troubleshoots, and may be assigned to assist those programming developed systems from given requirements to correct malfunctions or defects while updating existing documentation.

  • Continuous Improvement – Works to be in a position to Analyze and propose alternative solutions to process and/or computer systems problems.

  • Recommends appropriate system design and programming solutions to management, and/or supervisor.

  • Strives to achieve the highest possible quality with the lowest possible cost to the company by using Quality Assurance guidelines for all development work.

  • Expert in issue tracking and resolution

  • Organized

  • SME on purchased or homegrown applications – Go to person

  • IT background – Some sort of IT education. I don’t want Art, or Business degrees.

  • Some experience as a Lead

  • Minimum of 4 years’ experience doing Application Support.

  • Knowledgeable in SQL (Selects, Unions, Joins). Will doing more to support our appeals process, so will need to be doing SQL Stored procs.

  • Report Writing (SSRS preferred).

  • Work Ethic – Can’t be lazy type. Needs to be high energy type person.

  • Willingness to take on BA, and Project Management duties in future

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